Privacy Policy - Movemend Perth Physiotherapy
MoveMend Perth Physiotherapy (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal and health information. This Policy explains how we collect, use, disclose, and protect your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, booking services, or attending our clinic, you agree to this Policy.
1. What we collect
We collect the minimum information needed to provide safe, effective care and run our practice, including:
Identity & contact: name, date of birth, address, email, phone.
Health information: medical history, presenting concerns, referrals, test results, treatment notes, imaging and reports.
Administrative & payment: appointment history, invoices, rebates/claim details (e.g., Medicare/CMP, private health), receipts.
Website & communications: enquiry forms, emails, website usage (cookies/analytics), reviews and feedback.
2. How we collect your information
Directly from you in person, by phone, email, or online forms (including Nookal intake forms).
From other health professionals (e.g., GP, specialists) with your consent.
From insurers or third parties when claims or funding apply (e.g., workers compensation, MVA, Medicare, private health).
Automatically when you use our website (e.g., cookies, analytics).
3. Why we collect it (primary purposes)
To provide assessment, treatment, and continuity of care.
To communicate with you (confirmations, reminders, follow-ups, reports).
To manage bookings, billing, payments, rebates and practice operations.
To meet legal, professional and accreditation requirements.
With consent, to send service updates or health information (you can opt out any time).
4. Lawful basis / consent
Where required, we will obtain your informed consent to collect, use, and share your health information. We may also use or disclose information without consent where authorised or required by law (e.g., serious threats to life or health, mandatory reporting, statutory notices).
5. Disclosing your information
We only disclose what’s needed, to:
Your nominated health providers (e.g., GP, specialist, imaging) for coordinated care.
Funding bodies/insurers when relevant to a claim.
Our practice service providers under confidentiality (e.g., practice management system Nookal, secure email/SMS, website platform Squarespace, telephony/VOIP, IT support, payment processors).
Authorities where required by law.
We do not sell your personal information.
6. Cross-border disclosure
Some providers may store data on servers outside Australia (for example, cloud hosting for practice software or website analytics). Where this occurs, we take reasonable steps to ensure overseas recipients protect your information consistently with the APPs.
7. Security and retention
We use administrative, technical, and physical safeguards to protect information (access controls, secure logins, staff training). We retain records for the periods required by law and professional standards, then securely destroy or de-identify them.
8. Access and correction
You can request access to or correction of your personal information by contacting us (details below). We’ll respond within a reasonable period and may need to verify your identity. In some cases we may be unable to provide access (e.g., where it would unreasonably impact others’ privacy); we’ll explain why.
9. Marketing, reminders, and preferences
We may send appointment reminders and service updates. You can opt out of non-essential communications at any time by using the unsubscribe link or contacting us.
10. Cookies and analytics
Our website may use cookies and similar technologies (e.g., Squarespace analytics, Google services) to help improve the site. You can control cookies via your browser settings; some features may not function without them.
11. Notifiable Data Breaches
If a data breach occurs that is likely to cause serious harm, we will assess and, if required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.
12. Contact us (privacy queries or complaints)
MoveMend Perth Physiotherapy
U5/1 Ismail Street, Wangara WA 6065
(08) 6146 6262 • info@movemendphysiotherapy.com.au
We’ll acknowledge privacy complaints and aim to resolve them promptly. If you’re not satisfied, you may contact the OAIC (www.oaic.gov.au).
13. Changes to this Policy
We may update this Policy from time to time. The latest version will be posted on this page with the Last updated date.
Last updated: 27 August 2025